What is Vinera jewellery made of?
Our pieces are crafted in premium stainless steel and coated with 18K PVD gold, making them waterproof, anti-tarnish, and hypoallergenic.
Is your jewellery safe for sensitive skin?
Yes. All Vinera pieces are nickel, lead, and cadmium-free, designed to be gentle on even the most sensitive skin.
Can I wear it daily or in water?
Absolutely. Our demi-fine jewellery is built for everyday elegance — resistant to water, sweat, and humidity.
We recommend avoiding harsh chemicals or direct perfumes to extend its glow.
How do I care for my jewellery?
Wipe it gently with a soft cloth after each use and store it in your Vinera pouch or box.
Avoid friction, strong perfumes, and direct lotion contact.
When will I receive my order?
Orders are processed within 24 hours and delivered in 2–7 working days, depending on your location.You’ll receive a tracking link once your order ships.
Do you offer free shipping?
Yes. Shipping is free on orders above ₹699.For orders below ₹699, a small ₹50 shipping fee applies.
Can I cancel or change my order?
Once an order is placed, it cannot be cancelled or modified, as we begin processing immediately to ensure timely delivery.
What is your exchange or refund policy?
We offer a 7-day exchange guarantee for defective or incorrect items.
Refunds, where applicable, are issued as store credit valid for 6 months.
Earrings and sale items are final sale and cannot be returned or exchanged.
How can I contact you for assistance?
You can reach our support team at 📧 support@vinerajewels.com — we’re always happy to help.
