Privacy policy

  Privacy Policy 


Vinera Jewels respects your privacy, your trust means everything to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, purchase our products, or otherwise interact with us. You can be assured that we will never sell your data to third parties and we take every step to keep your information safe. 

 

Definitions

For clarity:

  • Personal Data / Personal Information means any information relating to an identified or identifiable natural person.
  • Digital Personal Data refers to personal data in digital form (or collected digitally) as defined under the Digital Personal Data Protection Act, 2023 (DPDP Act).
  • Data Fiduciary refers to Vinera Jewels, which determines the purposes and means of processing your personal data.
  • Data Principal means you, the person whose data is collected.

 

Information We Collect

We may collect different categories of personal data from you to provide and improve our services. This includes your identity and contact information such as name, email address, postal address, and phone number. We also collect transaction data when you place orders and make payments, including order details, payment method, transaction amount, and billing information.

When you browse or interact with our website and emails, we may collect usage and technical data such as IP address, device type, browser details, pages visited, and referral source. If you opt in to receive newsletters or promotional offers, we will also collect marketing and communications data such as your preferences and subscription status. Additionally, we use cookies and tracking technologies to enhance website performance and personalize your experience.

 

How We Use Your Data

We use your personal data strictly for purposes that are relevant and necessary for our relationship with you. These include processing and fulfilling your orders, arranging delivery and payment, and providing customer support. Your data also allows us to manage your account, order history, and returns or exchanges.

We use your information to send transactional communications such as order confirmations and shipping updates. If you have opted in, we may also send newsletters or promotional offers. Your data may also be used to improve our website, services, and personalization. Finally, we may process your information to comply with legal, tax, and regulatory requirements, including fraud prevention.


Legal Basis and Consent

We collect and process your personal data with your consent, especially for activities such as marketing, newsletters, and cookies. For order fulfilment, customer service, and payment, we process your data as necessary for the performance of a contract or for legitimate business purposes.

You may withdraw your consent at any time for optional processing such as marketing or cookies. Withdrawal will not affect the lawfulness of data processing carried out before consent was withdrawn.


Data Sharing and Disclosure

Your trust is our priority, and your personal data is never misused or shared beyond what is necessary to serve you. Your personal data may be shared with trusted service providers who assist us in operating our business, such as payment gateways, courier and shipping partners, email providers, and website hosts. We ensure such partners cannot use your data for their own purposes and are bound by confidentiality obligations.

We may also disclose your personal data if required by law or regulatory authorities, or to protect our rights in response to lawful requests or court orders. Importantly, we do not sell your personal data to third parties for their independent marketing purposes.




Cross-Border Data Transfers

Your data may be stored or processed on servers located outside India, for example by hosting providers or payment processors. Where data is transferred internationally, we ensure that such transfers are done securely and in compliance with applicable laws.


Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected. This may include order fulfilment, customer service, compliance with legal obligations, or other legitimate business needs. Once data is no longer required, we will securely delete or anonymize it.


Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures may include encryption, use of secure servers, strict access controls, and regular review of our data handling practices.

 

Cookies and Tracking

Our website uses cookies and similar technologies to provide functionality, analyze usage, and deliver personalized content or advertisements. We use cookies to understand how you use our website so we can make it faster, easier, and more enjoyable. 

Our website uses a cookie consent banner to give you control over non-essential cookies. You may choose to accept or decline marketing and analytics cookies. Essential cookies, required for site functionality and checkout, will continue to operate. You can also manage or disable cookies through your browser settings at any time.

We do not use cookies to collect sensitive personal information. You may manage or disable cookies through your browser settings or a cookie consent banner. Please note that disabling some types of cookies may affect the functionality of our website.

 

Children’s Data

We do not knowingly collect personal data from children under the age of 18 without parental or guardian consent. If we become aware that data has been collected from a child under 18 without valid consent, we will take steps to delete or anonymize the information promptly.

 

Your Rights

As a customer, you have rights under the DPDP Act and applicable laws. These include the right to access your personal data, the right to correct or erase inaccurate or unnecessary data, and the right to withdraw consent where applicable. You also have the right to raise a complaint with the relevant authority or with our grievance redressal contact.


Contact us: If you have any privacy-related questions, concerns, or complaints, you may contact us:

Email: support@vinerajewels.com

We will respond to your request or complaint within a reasonable timeframe, not exceeding 30 days from receipt, as required by law.

 

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” In the event of significant changes, we will provide appropriate notice such as via email or a website notice.

 

Legal Compliance

This Privacy Policy is designed to comply with India’s Digital Personal Data Protection Act, 2023, the Information Technology Act, and other applicable data protection and privacy laws.